Michael Sutter Company is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number.
During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
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We may frame or mask another web site so that the look, feel and interface simulate the experience of browsing a genuine www.michaelsutte.com web page. Extreme care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies stringent security and privacy practices which parallel our own commitment to safe online shopping.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
The testimonials section of the www.michaelstter.com website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by Michael Sutter Company. Michael Sutter Company reserves the right to post or remove any testimonial at its discretion.
By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial.
Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.
This website contains links to other sites. Please be aware that Michael Sutter Company is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
Michael Sutter Company takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.
When our order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Michael Sutter Company uses the most advanced form of SSL software available: 256-bit encryption by Comodo. To learn more about SSL, follow this link www.comodo.com
Access to all of our users' information is restricted. Michael Sutter Company operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at webmaster@michaelsutter.com or call us at 1-435-654-2800 to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.
All www.michaelsutter.com servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas.
All employees are kept up-to-date on our security and privacy practices. Every quarter, in addition to any time a new policy is added, Michael Sutter Company employees are notified and/or reminded about the importance we of privacy and what they can do to ensure that customers' information remains protected at all times.
If you have any questions or concerns about Michael Sutter Company's security practices, you can send us an email at customerservice@michaelsutter.com.
Our special offers are sent only to customers who grant Michael Sutter Company permission to send them such information.
To honor the privacy of our users, we offer the option to not receive these types of communications. All special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials.. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.
For customers who wish to opt-out and stop receiving Michael Sutter Company special offers, Michael Sutter Company provides several ways to do so. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the "permission to send" field when processing their orders. They may also send e-mails to webmaster@michaelsutter.com with a request to be removed. Finally, they may use the link provided in all Michael Sutter Company communications to automatically unsubscribe.
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
If you have opted out of receiving communications from the Michael Sutter Company, you will still be able to view news of policy changes at www.michaelsutter.com. Otherwise, you may e-mail us at webmaster@michaelsutter.com or call us at (435) 654-2800 to ask our customer service department about changes and updates.
The Privacy Policy contained herein became officially effective October 1, 2012.
www.michaelsutter.com
Michael Sutter Company
855 South 400 West
Heber City, UT 84032