Michael Sutter Company is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number.
During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta , GA 30328
United States
www.ups.com
We may frame or mask another web site so that the look, feel and interface simulate the experience of browsing a genuine www.michaelsutte.com web page. Extreme care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies stringent security and privacy practices which parallel our own commitment to safe online shopping.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
The testimonials section of the www.michaelstter.com website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by Michael Sutter Company. Michael Sutter Company reserves the right to post or remove any testimonial at its discretion.
By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial.
Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.
This website contains links to other sites. Please be aware that Michael Sutter Company is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
Michael Sutter Company takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.
When our order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Michael Sutter Company uses the most advanced form of SSL software available: 256-bit encryption by GlobalSign. To learn more about SSL, follow this link www.globalsign.com.
Access to all of our users' information is restricted. Michael Sutter Company operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at webmaster@michaelsutter.com or call us at 1-435-654-2800 to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.
All www.michaelsutter.com servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas.
All employees are kept up-to-date on our security and privacy practices. Every quarter, in addition to any time a new policy is added, Michael Sutter Company employees are notified and/or reminded about the importance of privacy and what they can do to ensure that customers' information remains protected at all times.
If you have any questions or concerns about Michael Sutter Company's security practices, you can send us an email at customerservice@michaelsutter.com.
Our special offers are sent only to customers who grant Michael Sutter Company permission to send them such information.
To honor the privacy of our users, we offer the option to not receive these types of communications. All special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.
For customers who wish to opt-out and stop receiving Michael Sutter Company special offers, Michael Sutter Company provides several ways to do so. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the "permission to send" field when processing their orders. Order status notifications may be sent via SMS text message and will include an opt-out option link if you no longer wish to receive SMS text messages. They may also send e-mails to webmaster@michaelsutter.com with a request to be removed. Finally, they may use the link provided in all Michael Sutter Company communications to automatically unsubscribe.
Michael Sutter Company is committed to protecting the privacy and rights of individuals in the European Economic Area (EEA) in accordance with the General Data Protection Regulation (GDPR) and California residents under the California Consumer Privacy Act (CCPA).
Your consent (e.g., to receive special offers or communications).
Performance of a contract (e.g., processing and fulfilling your order).
Compliance with legal obligations (e.g., tax or accounting requirements).
Our legitimate business interests (e.g., improving our services, enhancing security).
Right of Access – You can request a copy of the personal data we hold about you.
Right to Rectification – You can request corrections to inaccurate or incomplete data.
Right to Erasure Exception - The Michael Sutter Company hosts data for Universities Diploma printing fulfillment. This data is the property of the University and is used for transactional processing of the printing and mailing a diploma to the University’s graduate. Any email communication with the graduate is strictly related to the diploma service the University Contractually requires the Michael Sutter Company to fulfill. The contractual requirement of the University is to retain this historical transactional data for security and compliancy. No selling or tracking of personal data.
Right to Restrict Processing – You can request limited use of your data under certain circumstances.
Right to Data Portability – You can request to receive your data in a structured, commonly used, and machine-readable format.
Right to Object – You can object to the processing of your data for specific purposes, including direct marketing.
Right to Know – You can request information about the categories and specific pieces of personal information we have collected, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete – You can request that we delete your personal information, subject to exceptions under the law.
Right to Delete Exception– CCPA 1798.105(d)(1) states that businesses and service providers do not have to comply with consumer deletion requests if they need to maintain the information in order to “complete the transaction for which the personal information was collected [or] provide a good or service requested by the consumer.”
Right to Opt-Out of Sale – Michael Sutter Company does not sell personal information as defined by the CCPA.
Right to Non-Discrimination – You will not be discriminated against for exercising any of your privacy rights.
To exercise any of your GDPR or CCPA rights, or if you have questions about how your data is processed, you can contact us at:
Email: customerservice@michaelsutter.com
Phone: +1-435-654-2800
Mail: Michael Sutter Company, 855 South 430 West, Heber City, UT 84032, USA.
We will respond to such requests in accordance with applicable laws and within the timeframes required under GDPR and CCPA.
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, and resolve disputes.
If you access our services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. We take appropriate measures to ensure that such transfers comply with applicable data protection laws.
California residents have the right to opt out of the sale of their personal information. While Michael Sutter Company does not sell personal information as defined under CCPA, we provide this option to honor your privacy preferences.
Email: customerservice@michaelsutter.com
We take the security of your payment information seriously. All credit card transactions are processed through PCI-DSS (Payment Card Industry Data Security Standard) compliant payment gateways. These standards are designed to ensure that your credit card information is handled securely. We do not store or retain your full credit card details on our servers. Instead, all sensitive payment data is transmitted directly to our payment processors using secure, encrypted connections. We store only non-sensitive, truncated card information for reference, never full PAN, CVV, or unencrypted data.
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
If you have opted out of receiving communications from the Michael Sutter Company, you will still be able to view news of policy changes at www.michaelsutter.com. Otherwise, you may e-mail us at webmaster@michaelsutter.com or call us at (435) 654-2800 to ask our customer service department about changes and updates.
The Privacy Policy contained herein became officially effective October 1st, 2012. Last Revised: July 30th, 2025.
www.michaelsutter.com
Michael Sutter Company
855 South 430 West
Heber City, UT 84032