Please call customer service at 435-654-2800, in advance for damage or dissatisfaction.
For repackaging instructions click here.
You must report damages within 30 days of receiving date.
For damages, you will be given a UPS Email Return Label and instructions how to return to Michael Sutter Company.
Dissatisfaction with your frame
We offer a Money Back Guarantee on every frame you are dissatisfied with it.
You must ship your frame back to the Michael Sutter Company (we will provide a UPS Return Label).
Michael Sutter Company
855 South 400 West
Heber City, UT 84032
Upon receipt of the undamaged frame, we will refund the merchandise total less restocking fee.
Restocking fee 8.5x11 Diploma Frame: $30
Restocking fee 11x14 Diploma Frame: $35